delivery & returns

Hi there!

I'll be shipping orders three times a week on Monday, Wednesday and Friday afternoons. Due to the ongoing pandamic, always maintaining social distancing guidelines and keeping my hands clean.

I really appreciate your support for my little business at this strange time for us all. Stay safe.


Placing an order is super easy and you can check the shipping costs for your order in the cart on the checkout page, just add your name, adress and country and the total shipping cost will be calculated for you.


For all items that fit in the mailbox we offer two types of shipping: regular shipping with non prior stamps (not tracked) and parcel track & trace. Keep in mind that if you choose for shipping with non prior stamps, this is at your own risk because your order can't be traced. If you choose for track & trace, you will receive an email with the code to track your parcel. All items that doesn't fit in the mailbox will always be shipped by track & trace. Guide prices below:


BELGIUM

Pick up at my studio (only on weekdays after appointment) FREE

Non prior stamps (not tracked) depending on the weight between € 2,5 - € 4

DPD track & trace pick up point € 4

DPD track & trace home delivery € 6


THE NETHERLANDS - LUXEMBOURG - GERMANY

International Airmail (not tracked) depending on the weight between € 5,5 - € 11

DPD track & trace home delivery € 9,5


REST OF EUROPE AND USA

International Airmail (not tracked) depending on the weight between € 5,5 - € 19

Parcel track & trace depending on destionation between € 14 - € 24


EVERYWHERE ELSE

Parcel track & trace € 27


How can I pay?

We accept payment by bank transfer and all major credit/debit cards through our secure checkout .


When will my parcel arrive?

Everything is sent to you from the desk of pink cloud studio and packed with care in strong cardboard boxes or envelopes. Within Belgium you should receive your order within 2-4 days. Within Europe allow up to 5-10 days and the rest of the world allow up to 21 days.

Returning my order?

You may withdraw your order by notifying us within 14 days from the day that you received the ordered products.


1. Send us by email a withdrawal notification containing your name, address, e-mail address, the order number and a specification of which products that the withdrawal relates to.


2. Download and print here the official return form. This return form is - completed and signed - to be sent together with the returned products.


3. You must then also, immediately and within 5 working days from the date of the withdrawal notification, return the withdrawn products to us at your expense. You are responsible for the condition of the products during the shipment back to us and we therefore strongly recommend that you send these well packaged, in good condition and in their original box and/or packaging.


To read the full "right to withdrawal" policy, just click here.

Returning adress:

pink cloud studio

Crius Consulting bv

Werbrouckstraat 45

BE - 2020 Antwerp


CONTACT


info@pinkcloudstudio.be

+32 473 472 319


pink cloud studio

Crius Consulting BV

Werbrouckstraat 45

BE 2020 Antwerpen



Free shipping in Belgium from € 50


Shipping in Belgium from € 2,5

Shipping to Europe from € 5,5


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